Automated Metering Infrastructure (AMI)

The Automated Metering Infrastructure (AMI) project is coming to your house or business soon! Here is some background on the project:

What is AMI? Automated (also known as Advanced) Metering Infrastructure is the latest technology in the evolution of the outdated and inefficient "manual read" technology, which is where a meter reader comes to a house or business and manually reads a water meter.

Specifically, the City of Pleasanton will replace all older commercial and residential water meters (which currently account for roughly 80 percent of all meters) with new ones; Meter Transmission Units (MTUs), which will collect water data every hour, will be installed at every household and commercial site. There will also be 16 Data Collector Units (DCUs) to transmit this data to the cloud-based computer system.

Most importantly, the City of Pleasanton, through its Operation Services Center, will launch a new customer web portal, which will enable all water users to access their real-time and historic water consumption data from any smart device or computer; it will also enable customers to set notifications for abnormal usage alerts to help keep customers informed about excess water usage or potential leaks in the system.

For more information, here is an AMI Fact Sheet for your review.



If you have any additional questions or concerns, please contact the Customer Service Center at 925-931-5500.